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Terms & Conditions

1. Definitions   

  • Vendor: Vitaplus US INC.
  • Purchaser: The company, person, or firm who purchases goods from the Vendor.

2. Contract Terms

  • These Terms and Conditions (the "Contract Terms") govern the sale of goods by the Vendor to the Purchaser.
  • Any variation to these Contract Terms must be agreed in writing by a director of the Vendor.
  • No other terms, including those implied by trade, custom, practice, or course of dealing, shall apply.

3. Orders

  • The Purchaser's order constitutes an irrevocable offer and acceptance to purchase the goods in accordance with these Contract Terms.
  • The Purchaser acknowledges that it has not relied on any statements, promises, or warranties made by the Vendor that are not set out in these Contract Terms.
  • Samples, brochures, or advertising materials are for illustrative purposes only and do not form part of the Contract Terms.

4. Prices

  • Prices are those ruling at the date of dispatch.
  • Prices exclude packaging, insurance, transportation, and applicable taxes, which will be invoiced separately.
  • Prices may be altered without notice due to changes in taxes, duties, or other charges.

5. Delivery

  • Delivery is considered complete when goods arrive at the Purchaser’s premises or specified agent.
  • The Vendor will endeavor to dispatch goods promptly but is not liable for delays or non-delivery due to circumstances beyond its control.
  • The Vendor may deliver orders in multiple consignments.

6. Complaints and Claims

  • Claims for damage or shortages must be made in writing within 3 days of delivery.
  • Allegedly damaged goods must be held for inspection and not used until the Vendor's instructions are received.
  • Non-receipt of goods must be reported within seven working days after the invoice date.

7. Risk and Title

  • Risk passes to the Purchaser upon delivery.
  • Ownership of goods remains with the Vendor until full payment is received.
  • The Purchaser must store goods separately and maintain them in good condition until ownership passes.

8. Payment

  • Payment is due within 30 days of the invoice or delivery date.
  • Interest on overdue payments will be charged at 5% per annum.
  • The Purchaser must pay all amounts in full without set-off, counterclaim, deduction, or withholding.

9. Resale of Goods

  • Goods must be resold in their original packaging and labeling.
  • The Purchaser must comply with all regulations regarding the sale and storage of the goods.
  • The Vendor is not responsible for losses caused by the Purchaser’s breach of these terms.

10. Liability

  • The Vendor's liability is limited to replacing defective, damaged, or non-delivered goods.
  • The Vendor excludes all other warranties and conditions except those implied by law regarding title.

11. Termination

  • The Vendor may terminate the contract if the Purchaser commits a material breach or is unable to fulfill its obligations.
  • Upon termination, all unpaid invoices and interest become immediately due.

12. Governing Law

  • These Terms and Conditions are governed by the laws of the United States and the State of California.
  •  Any disputes will be resolved through arbitration as per the rules of the American Arbitration Association.

13. Terms of Service

  • The following terms and conditions govern your use of this Site and the purchase of products by you through this Site. By using this Site, placing an order with us, you are indicating your acceptance of the following terms and conditions (the "Terms and Conditions"). The Terms and Conditions shall supplement any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by us. We reserve the right to make changes to this Site and these Terms and Conditions at any time.

14. Order Acceptance Policy

  • Payment shall be made using a credit card, ACH, or check. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of the order or our offer to sell. We reserve the right, without prior notification, to accept or decline your order or limit the order quantity for any reason.
  • For payment via check, please contact us at Email: Vitaplususa@gmail.com.
  • A net 30 payment option can be offered; however, the Vendor must grant approval for such an arrangement. This requires a credit application with at least three references. The net 30 option can be denied if the Vendor deems the application unsatisfactory.

15. International Sales

  • We do not ship outside the USA.

16. Typographical Errors

  • In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.

17. Product Availability

  • When an order is placed, it will be reviewed and confirmed. If your order includes unavailable items, we will notify you, and you will only be charged for the shipped items.

18. Shipping and Delivery

  • Shipment of all products ordered via the Online Store is done every day after 2 pm, except Weekends and Holidays. Vitaplus US INC. uses various courier companies and is not responsible for any shipping problems. It shall not be held liable for any "reasonable" delay beyond our advertised delivery time-frames. Shipment by Ground Courier can take up to 6 business days for delivery, or Express Courier can take up to 3 business days for delivery. Shipping timeframes are once the order has been processed. Due to high demand, order processing can take 2 to 3 business days.
  • The on-time delivery guarantee does not apply to shipments that are delayed due to causes beyond the carrier's control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment, delays caused by the consignee, acts of God, public authorities acting with actual or apparent authority on the premises, acts or omissions of Customs or similar authorities, riots, circumstances arising before, during, or after a strike or other labor disputes, civil commotions, disruptions in the air or ground transportation network (such as weather phenomena), and natural disasters. For more information on shipping Limits and Restrictions, visit the carrier's website.

19. Payment

  • Payment of all items purchased via the Online Store is credit card only. Credit cards accepted are VISA, Discover, Mastercard, and American Express. All products selected in the US Online store will be charged in US Dollars. Taxes on non-food items may be charged based on the shipping address. We do not accept payment by Check or Money order.

20. Return Policy

  • Due to the current COVID-19 pandemic and for the safety of our employees and customers, effective immediately, we are temporarily suspending all product returns and exchanges and in certain circumstances, refunds and credits as we are unable to ensure its condition once it leaves our distribution channel.
  • We will continue to closely monitor the current situation and accordingly change our return policy which is stated here.
  • Thank you for your understanding and for being a loyal customer.

21. Contact Information

  • If you have any comments or questions, please do not hesitate to call us at 510-938-1942 or contact us online.

By placing an order with Vitaplus US INC., the Purchaser agrees to these Terms and Conditions.